SSA Global is now Infor.

Drive intelligent customer interactions with integrated marketing, sales, and service

In today's demand-driven business environment, every customer exchange must leverage current customer intelligence and best business practices. But that goal is often hard to reach.

SSA CRM is what you need to optimize your interactions with customers. Whether your aim is to take better advantage of inbound marketing opportunities, conduct smarter outbound marketing campaigns, or increase the effectiveness of your sales and service operations, it improves the entire process of managing customer relationships at the lowest total cost of ownership.

SSA CRM helps companies like yours:

- Deliver a single, informed view of the customer -Deliver a single, informed view of the customer -Improve customer acquisition rates -Accelerate organic growth -Speed time to market -Increase customer retention and loyalty rates -Improve cross-selling and up-selling -Increase average revenue per customer -Boost contact/call center effectiveness -Increase sales effectiveness -Heighten field service effectiveness -Streamline the quote-to-order process

SSA CRM is a comprehensive, market-leading customer relationship management (CRM) solution for integrated marketing, sales, and services. The solution is based on SSA Open Architecture and modern J2EE technology, which is designed to drive intelligent customer interactions at every touch point.

SSA Marketing — Real-time customer decision management and permission-based marketing: inbound marketing, outbound marketing, blended marketing, campaign management, marketing resource management
SSA Sales — A solid foundation for synchronizing sales efforts: sales configuration, and other tools to manage the entire sales cycle
SSA Service — Consistent, personalized customer care through the contact/call center, through a 24x7 online self-service exchange, or in a field-service environment