Convenient, Web-based customer service

Deftly managing the service peaks and valleys that accompany your business, without substantially impacting your bottom line, does not have to be a complex undertaking.

SSA Customer Self-Service is what you need to provide customers - who prefer to communicate via the Web - with fast, personalized access to important product and service information. It enables them to pose questions, log problems, initiate service requests, and monitor their status online, while helping your organization realize cost advantages.

SSA Customer Self-Service helps companies like yours:

- Provide exemplary customer service on a 24x7 basis - Offer an alternative means for resolving customer service issues - Increase revenue and reduce customer service costs

SSA Customer Self-Service incorporates a flexible, self-service Web portal and highly scalable e-mail response management that enable customers with proper authorization to access a product knowledge base for troubleshooting and diagnostic purposes, get answers to frequently asked questions, conduct "web chats" with service representatives, make service requests, and more. Customers can find critical answers themselves and receive useful replies that reflect an understanding of their individual requirements. This dramatically increases the level of customer service you're able to offer and builds smoother customer relations.

Download the Customer Self-Service datasheet.