Interactive scheduling and dispatching

To meet customer service commitments, companies are looking for the next generation of interactive scheduling and dispatching for equipment-related service and maintenance. They also expect it to be cost-effective.

SSA Service Scheduler is what you need to optimize service scheduling and dispatching in order to achieve significant operational efficiencies and increase the range of services provided to customers and end-users.

SSA Service Scheduler helps companies like yours:

- Turn customer service from a cost center into a profit center - Improve customer loyalty - Increase revenue - Increase resource utilization - Meet and exceed service-level agreements - Improve visibility and control of workload and capacity

SSA Service Scheduler allows you to view your service business by time frame, job type, skill requirement, and location to gain real insight into how you can improve service levels and reduce costs, as well as match service delivery to customer expectations and equipment criticality. It also takes resource and skills availability into consideration, so you have the right technicians in the right place, at the right time, with the right equipment - based on customer preferences, priority, drive time, and other factors.