SSA Global is now Infor.
Visit the Infor site to learn how our enterprising customer relationship management services solutions will make a difference in your business.
Consistent, personalized customer care and field service
 Contact us to start transforming your enterprise today.
Whether it occurs in a contact/call center, through a 24x7 online self-service exchange, or
in a field-service environment, exemplary customer service is necessary for every company that wants to achieve and maintain competitive advantage.
SSA Service is what you need to run personalized, highly responsive customer service operations, provide anytime-anywhere access to consistent product and service information via the Web, and manage distributed field service operations efficiently, from dispatch and customer updates to scheduling.
SSA Service helps companies like yours:
| |
- Respond faster to customer issues and service requirements
- Conduct higher-impact interactions with customers
- Deliver consistently good customer service via multiple channels
- Reduce customer service and field service costs
- Increase resource utilization
- Increase revenue
- Increase competitiveness
|
SSA Service is a complete solution for managing the customer service and field service processes of your business efficiently and cost-effectively.
SSA Customer Service — Personalized contact center operations: rapid, effective resolution of customer issues; efficient, intuitive interface; real-time analytics
SSA Customer Self-Service — Convenient, Web-based customer service: fast, personalized access to important product and service information
SSA Mobile Service — Efficient field service operations: easy, two-way communication via the Web for service dispatch and field updates
SSA Service Scheduler — Interactive scheduling and dispatching: the right technicians, in the right place, at the right time for equipment-related service and maintenance
|
